Privacy Policy

1. Information We Collect

We collect information that you provide directly to us when making a booking:

• Personal identification information (name, email address, phone number)
• Flight details and travel information
• Payment information (processed securely through Stripe)
• Special requests and preferences

2. How We Use Your Information

We use the information we collect to:

• Process and manage your bookings
• Communicate with you about your transfer service
• Monitor flight arrivals and adjust pickup times accordingly
• Send booking confirmations and updates via email or WhatsApp (with your consent)
• Improve our services and customer experience
• Comply with legal obligations

3. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Your payment information is processed securely through Stripe and is protected by 3-D Secure technology.

4. Information Sharing

We do not sell or rent your personal information to third parties. We may share your information with:

• Our drivers (only information necessary to provide the service)
• Payment processors (Stripe) for transaction processing
• Service providers who assist in our operations
• Law enforcement or regulatory authorities when required by law

5. Cookies and Tracking

We use cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and understand where our visitors are coming from. You can control cookies through your browser settings.

6. WhatsApp Communication

If you consent to WhatsApp communication, we will use your phone number to send booking confirmations, updates, and service-related messages through WhatsApp. You can opt out of WhatsApp communication at any time.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records are typically retained for 7 years for accounting and tax purposes.

8. Your Rights

Under GDPR and applicable data protection laws, you have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Object to processing of your data
• Request data portability
• Withdraw consent at any time

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

10. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this privacy policy or wish to exercise your data protection rights, please contact us via WhatsApp or email as provided on our website.

Service Provider

Subject name:

Bakhtovari Mirzo

Legal form:

Natural person / Sole trader (Fyzická osoba podnikající)

Registered address:

V dolině 1515/1b, 101 00 Prague 10 – Michle

IČO:

24412619