Terms & Conditions

1. Booking and Payment

All bookings must be made through our online booking system. Payment is processed securely through Stripe. The total price displayed includes all taxes, tolls, and fees. Payment must be completed at the time of booking.

2. Cancellation Policy

Cancellations must be made at least 24 hours before the scheduled pickup time to receive a full refund.

• Cancellations made less than 24 hours before pickup: 50% refund
• Cancellations made less than 6 hours before pickup: No refund
• No-shows: No refund

3. Flight Delays

We monitor flight arrivals and will adjust pickup times accordingly at no extra charge. Please ensure you provide accurate flight information when booking.

4. Waiting Time

We include 60 minutes of free waiting time from the scheduled pickup time for airport pickups. Additional waiting time beyond 60 minutes is charged at 200 CZK per 15 minutes.

5. Luggage

Standard luggage is included in the base price. Oversized or excessive luggage should be mentioned in the special requests field when booking. Additional charges may apply for oversized items.

6. Vehicle Selection

The vehicle shown during booking is the minimum standard we will provide. We reserve the right to provide a vehicle of equal or higher standard based on availability.

7. Passenger Conduct

Passengers are expected to behave respectfully towards the driver and other passengers. We reserve the right to refuse service or terminate the journey if passengers are intoxicated, abusive, or pose a safety risk. No refund will be provided in such cases.

8. Liability

We maintain comprehensive insurance for all our vehicles. However, we are not liable for any indirect losses, missed flights, or consequential damages. Passengers are responsible for their personal belongings at all times.

9. Route Changes

The final price is based on the route and distance calculated at the time of booking. Any changes to the destination or route requested during the journey may result in additional charges.

10. Contact Information

For any questions or concerns regarding these terms, please contact us via WhatsApp or email as provided on our website.